Operation World CD-ROM Technical Support
FAQ - Frequently Asked Questions

Installation Questions

Content Questions

Printing Questions

Search Questions

Installation Questions

Q. Can I copy the contents of the CD-ROM to my hard disk for faster access, or to avoid having to insert the CD-ROM to access Operation World?

Yes. Create a new, empty folder on your hard disk, select all of the folders and files on the CD-ROM, and drag them to the folder you created. Windows users should then run (ie, double-click) setup.exe from the newly-created folder. Mac users may wish to create (a) desktop alias(es) for their preferred "Home" or "Today" starting point(s) on the CD. (More detailed version of this procedure for Windows users)

To save disk space, you may wish to delete from the hard disk any or all of:

  • The Acrobat version of Operation World, the Acrobat installers, and the Factbook maps in \acrobat
  • The OW database in \database
  • The Internet Explorer installers in \tools\ie and at the top level of the Macintosh disc.
  • The MRJ installer at the top level of the Mac disc.
  • The GraPL installer and files in \tools\grapl

Be certain you do not remove the file \tools\ow1.css, which is essential for operation of the browser-based information.

Note: You are not permitted to pass the CD-ROM to someone else after copying to your hard disk. The End-User License permits installation on only a single machine.

Q. Can I install the CD-ROM on my network server and make it available to all of the machines on my network?

Only if you have paid the Publisher for a multiple-user license (contact or Paternoster Publishing). Once you have obtained a multi-user license, this is essentially the same process as copying the CD on your hard disk, except that you copy to a shared network drive.

Content Questions

Q. Why do I sometimes get a "File not found" error when I click on "Today's Prayer Summ.(IE)" on my Mac?

Some versions of Internet Explorer (including Version 5.0 included on the disc) report the day of the month in a non-standard format, which confuses the Today function on single-digit days of the month. Click here for a replacement you can download and put on your desktop.

Q. What information and statistics for a country are available on the Operation World CD?

For each country, information is organized into four main groups: Summary, OW Text, OW Data, Other Data.

Summary is a short list of prayer points plus an overview of background information, compiled from the prayer pages of the OW book. If a country has multiple prayer days, it also has multiple summaries, accessed via <Prev and Next> at the top of the summary.

OW Text is the full text as in the OW book. It provides background information on Geography, People, Economy, Politics and Religion of a Country, as well as Answers to Prayer and Challenges for Prayer.

OW Data comprises pre-formatted reports and tables derived from the Operation World Database:

Country Statistics is a report of statistics, both current and historical, including population, education, GNP and religion, as well as statistics on Bible translation needs.
Church Growth is a report of church growth rates covering the period 1960 to 2000.
Church Detail is a report of denominational data by church name covering the period 1960 to 2000.
Missionaries from is a report on missionaries from the country serving in other lands.
Missionaries to is a report on missionaries serving in the country.

Also refer to: "Explanation of the Statistics and Abbreviations" on the CD-ROM.
To obtain more data from OW Database, please read "Using OW Database" on the CD-ROM.

Other Data contains information from external sources: the World Factbook 2000 published by the US government, and a list of web links recommended by mission researchers. (Note: To use these web links to link to websites on the Internet, you will need an Internet account and access to the Internet.)

Q. I want to pray for a particular country but I cannot find it on the list. How can find the country?

When you are unsure of how to spell a country name, or if the country name was changed in recent years, then you may have difficulty finding the Country using the Region/Country Selector on the Navigation Column, and/or the Country Selector on a Region page. In this case, you should click on Countries on the row of Navigation Links (just below the page title). This will bring up an alphabetical list of Countries by name, which includes alternative names for countries. Once you have found the correct Country name, clicking on the name will bring up the first Summary prayer-page for that country.

Q. How do I find information about a specific mission agency (mission organization)?

Click on Organizations on the row of Navigation Links (just below the page title). This brings up an alphabetical list of mission agencies and their addresses, land(s) of origin, and fields of service.

You should also refer to the OW prayer pages for the last three weeks of December to read and pray about Specialized Ministries (such as Christian media, Bible translation, relief and development, student work, etc.). To view this section, click on Specialized Ministries in the Navigation Column on the CD-ROM.

Finally, you can perform a search for the organizational name. Click on Search in the row of Navigation Links (just below the page title) to reach the Search page. Enter the organizational name in the 'Enter Query' box. It is recommended that you limit your search to material in OW by selecting OW Text and OW Data radio buttons. Begin the search by clicking on Search button. The search results will appear in the Results box. To read a document found, double click on the document name.

For a more detailed explanation and a few examples on how to use Search, please refer to 'Searching' in the Help Menu.

Q. Where can I find a Calendar of the prayer pages in OW Text?

A Prayer Calendar showing the entire prayer diary for a calendar year (a list of the countries for each day in a calendar year) can be accessed from the Home page. To view this calendar, click on Home in the Navigation Column, and then click on Prayer Calendar.

Q. I don't understand the statistics and abbreviations used in Operation World (for the text, tables or graphs). Where can I find an explanation of these?

Such an explanation can be accessed from the Home page. To view this document, click on Home in the Navigation Column, and then click on Explanation of the Statistics and Abbreviations.

Q. Why do some screens take a long time to appear?

Some "pages", particularly the larger agency reports under Organizations and the Church and Mission reports for countries with large amounts of Christian activity, very large, and must be read in completely before being displayed in order to wrap the report to your screen width. The only solutions for this are to copy the CD-ROM contents to your hard drive (see below), or upgrade to a machine with a faster CD-ROM drive, more memory, or a faster processor. In the case of Agency information, you may also find what you need in the smaller, faster loading Appendix 3b.

Q. Why do I get an error message when I click on a Web link?

Web links only work when you have a correctly functioning Web browser, Internet access, and the correct URL (Internet address) for a website. If the Web browser and Internet access are working properly on your computer, then the error may be caused by a website being no longer available, or a website having ceased operation or changed its Internet location after this CD was produced. On the Web Links pages associated with countries, note the links to the operationworld.org web site, where we will attempt to maintain updated links for each country and region. (Hint: You could use an Internet search engine to locate the website by its name, rather than its URL.)

Printing Questions

Q. How do I print the Operation World text?

OW CD users may, with certain limitations, print and reproduce OW text for use in their Christian ministry. For further details on Reproduction Permissions, please refer to the End User Licence and Reproduction Permissions.

To print the page(s) you are currently viewing, click on the File pulldown menu then on Print. When the Print dialog box comes up, click on OK. (Hint: To print only the first page of several pages, select Pages from 1 to 1 in Print Range).

If you are in a very long report and only wish to print part of the document, then you should highlight the portion required with the mouse. Click on the File pulldown menu, then on Print. When the Print dialog box comes up, click on Selection in Print Range.

If you wish to copy and paste part of the OW text into a word-processing application (e.g. Microsoft Word), you will need to highlight the relevant portion, click on Edit (on your web browser task bar) and then on Copy. You should open your word-processing application, start a new document, click on Edit, select Paste Special and Unformatted Text.

Q. When I print Operation World text or reports, part of the material is missing on the right. How do I get the whole width to print?

This problem is much more common with Netscape then Internet Explorer, and much more common on the Mac due to the different (Mac users would say, correct) font and object scaling on that platform. Three solutions exist:

  1. Change your printer settings to print the material in Landscape mode.
  2. Print from Internet Explorer (included on the CD-ROM) instead of Netscape.
  3. If the material is from the book, find the corresponding material in the Acrobat form of Operation World (\acrobat\ow.pdf) and print from there.

Q. How do I print the maps from Operation World CD?

Click to enlarge the map, click on the File pulldown menu and then on Print. (Hint: If a map does not fit on the printed sheet, you should select Landscape orientation of the paper.)

Search Questions

Q. When I click on Search, I see an empty box, or see "Loading Database xx%" for a long time, or my system freezes. Can I search the CD?

Maybe. First, check that you have minimum system requirements for searching, which are higher than browsing: Windows systems require 100 MHz Pentium with 32MB and Windows 95 or later (64MB Windows NT/2000), Mac requires 200 MHz PowerPC, 128 MB, and System 8.1. (Yes, we were as shocked as you are to find out how much more processor speed and memory it takes to run a moderately large Java applet on a Macintosh vs. Windows.) If your system is inadequate for the browser based search, see below for an alternative.

If the search window appears as an empty box, you either have Java disabled in your browser preferences, or are missing the Java runtime engine. By far the easiest way to remedy this is to install the Internet Explorer provided on the CD-ROM, which installs Java by default (on the Macintosh, you must install both Internet Explorer and the Macintosh Runtime for Java [MRJ]). If you want to try getting things enabled in your current browser: In Netscape, check Edit | Preferences | Advanced and make sure Java is enabled. In Internet Explorer, check Tools | Internet Options | Security | Local Intranet | Custom Level | Microsoft VM| Java Permissions and select "Medium Safety" or "Low Safety".

If the search window appears on a system with adequate processor speed and memory, but loads the database very slowly, you are probably running an early version of Netscape which is using a very poor internal Java implementation. Best solution (if you don't want to run the Internet Explorer on the CD-ROM) is to obtain at least version 4.76 of Netscape; versions after this know how to use the Microsoft or Macintosh system Java runtimes. On the Macintosh, of course, make sure you have installed the Macintosh Runtime for Java (on the CD or available from www.apple.com/java).

As a last resort, you can search the Operation World text (but not the database reports) by opening the Acrobat version of the Operation World book, found on the CD as /acrobat/ow.pdf. With any version of Acrobat, you can use the standard Edit | Find (cntrl-F) function to find individual words or exact phrases. Using Acrobat Reader with Search (installers are found in the /acrobat directory on the CD), you can do a faster, indexed search for multiple words or phrases. See the help file in Acrobat Reader for additional information.

Q. I see red text on some screens that says "JavaScript Required". What's wrong?

You have disabled JavaScript in your browser. This is almost never a default setting; generally either you or a system administrator have disabled JavaScript for security reasons. In Internet Explorer, you can selectively enable JavaScript for the Local Intranet zone. In Netscape, you can re-enable JavaScript when using Operation World CD-ROM, or can work around those portions of the CD that use JavaScript (generally, the Today feature [workaround using the Prayer calendar from Home], the Country pulldowns [workaround using Countries on the top menu bar], report pulldowns [scroll to find what you need] and Search [no good workaround]). You may also want to re-evaluate the security policy that caused you to disable JavaScript to start with; JavaScript implementations in later browser versions are reportedly much more secure.

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