Global Mapping International

Technical Support for GMI Software

Frequently Asked Questions affecting multiple products

• Can I run my GMI software product from the hard disk so that I don't have to have my CD-ROM in the drive to use the product?

Problems affecting multiple products

The following easily-solved problems affect a number of GMI products. They are generally caused by updates to Windows or other third-party software after the GMI products were released:

• Acrobat reader may fail to start or cause error messages if Adobe Reader 7.0 or above is installed.
• Installers may attempt to install earlier version of Acrobat Reader if Adobe Reader 7.0 or above is installed. If installation of the earlier version of Acrobat Reader is aborted or unsuccessful, the product may run its installer every time it is inserted ubti the machine.
• System gives error similar to "C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The system file is not suitable for running MS-DOS and Microsoft Windows applications." when GMI CD is inserted, installed, or run.
• Problems during installation of Operation World, WorldVue, Operation China, or Peoples of the Buddhist World, particularly under Windows XP or Windows Vista.

Product Specific Support

If a support page is available, please see if your problem is already addressed. Otherwise, please contact the product-specific email address or the general telephone number, fax or postal address listed for assistance. Please indicate the product, the product version number (typically on the CD-ROM face), and the exact error message or other problem you have encountered.

Product	Web Support	Email Support
20:21 Library CD #1	Support Page
20:21 Library CD #2 (GMMS)	Support Page
African Proverbs CD	Support Page
Atlas GIS
Global Ministry Mapping System (all versions)	Log in to GMMS Community and select "Help Resources"
Operation China CD
Operation World Products
Operation World CD-ROM (2001 edition)	Support Page	(help by Sunrise Software)
Operation World Plus CD (1993 edition)	Support Page
Electronic Operation World (diskette-based)
PeoplesFile CD
Peoples of the Buddhist World	Support Page
Wisdom of African Proverbs	Support Page
Mission Handbook on Disk
(The) World of Islam CD	Support Page
WorldVue CD	Support Page

Other means of contacting GMI Technical Support:

• Fax: +1-719-548-7459
• Telephone: +1-719-531-3599
• Postal Mail :

  Technical Support
  Global Mapping International
  15435 Gleneagle Drive, Suite 100

  Colorado Springs CO 80921

  USA